From: Jack BENDER 
To: rbrakke@enron.com 
cc: joe.sasso@rexambca.com 
Subject: Meeting in Houston - October 29th 

Becky,

In retrospect, I wanted to comment on a few items from our meeting this
past Monday at your offices. I feel it is necessary to document what I still
perceive to be very poor performance on the invoice and account
management received from Enron. 

While I had low expectations for this particular invoice - especially due to
many of the new rules coming into play for the Second Amendment - we
still spent almost 5 hours reviewing, changing and correcting this
document. When you take into account that 2 of the 3 California plants
did not have electric invoices for us to review - and this is not Enron's
fault but PG&E's - the fact that this review took so long is not a good
sign. Ten of the twenty-one individual plant statements had some type of
error - and half of those were serious errors.

I am looking to see vast improvements in the future. I do not see us
stopping this monthly review process in the near future, and days like
Monday reinforce that thinking.

On another note, we spent close to an hour on the Natural Gas slip-up
with our Olive Branch Plant - which was inexcusable. I credit Enron for
doing the firefighting drill to reestablish nominations in time for the
November cutoff; however, the situation should have never been
allowed to spin out of control in the first place. I had to intercede with the
Energy Management representative to keep the nomination open beyond
noon to accommodate this oversight. I am looking to have Barry or Evan
provide me with an action plant to prevent his in the future.

Unfortunately, this allowed us little time to review open issues. I will
recap those we did review on future e-mails. Sometime today or
tomorrow, I will coordinate a time that we can then "resume our meeting"
via phone.

Regards,
Jack Bender